We talked about:
- the FCA’s priorities for payments firms;
- consumer “harm”, how it’s defined, and how to deal with it;
- the Consumer Duty as it applies to payment service providers (PSPs) and e-money institutions (EMIs);
- the meaning of good consumer outcomes;
- a principles-based approach in regulation;
- how crypto fits into this; and
- how AI can enhance regulation.
A transcript of this podcast is available.