Katharine Manning is a coach and consultant on empathy, president of Blackbird, and author of The Empathetic Workplace: 5 steps to a compassionate, calm, and confident response to trauma on the job.
We talked about:
- How leaders can foster empathy in the workplace.
- The key role of compliance professionals.
- The rapid rise of employee anxiety since Covid lockdowns.
- How to maintain empathy in a remote-first workplace.
- The prevalence of burnout and how to cope with it.
- The importance of workplace flexibility.
- The utility of data and statistics.
- Why CEOs and leaders should aim to understand problems, not solve them.
A transcript of this podcast is available.