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UK Financial Ombudsman Service
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FOS H1 2024 data highlights 40% increase in complaints
The increasing number of complaints indicates a need for strengthening policies and procedures, and keeping staff informed to avoid being caught out.
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UK payments regulator consults on reduced cap for banks’ fraud coverage
PSR also publishes high-value APP scams review and consultation.
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Revolut secures UK banking license, but figures show digital banking fraud on the rise
The prominent neobank saw the number of fraud complaints jump to 3,838 in 2023.
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What litigation risks for firms does the FCA’s anti-greenwashing rule and guidance create?
Guidance to help firms understand and comply with the new rule.
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UK banking and finance involved in highest volume of High Court claims in 2023, says report
Joint report by CMS and Solomonic looks at banking dispute trends in 2023 and key issues for 2024.
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Promoting cryptoassets: Are you ready for D-day?
Q&As on the key features of the extended financial promotions regime.
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FCA Board minutes offer a familiar tale
Gavin Stewart wonders if the FCA can achieve its latest action points or if they are excesses of ambition.
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Complaints to UK financial ombudsman up 9.5%
Banking, credit and general insurance sectors rate highest for customer dissatisfaction.