BT fined over ‘catastrophic failure’ of UK emergency call services

Telco found to be unprepared for disruption, with human error compounding systems failure that lasted over 10 hours.

The UK’s largest telecoms company has been fined £17.5m ($22.58m) after what communications regulator Ofcom called a “catastrophic” failure of its emergency call-handling service last year.

Ofcom said the telco was “ill-prepared to respond” to the failure which lasted for 10.5 hours on June 25, 2023, despite being “a

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